# PT Infomedia Nusantara: Company Profile and Latest Career Opportunities
Navigating the corporate landscape requires partnering with organizations that offer both stability and continuous growth. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands as a premier leader in customer management, digital media, and information services. With a rich history spanning decades, the company continues to expand its footprint, offering exciting professional pathways for ambitious job seekers.
## The Evolution and Legacy of PT Infomedia Nusantara
Established initially in 1975 as a telephone information service provider under Pertamina's Elnusa GTDI subdivision, the company pioneered the publication of the iconic Telkom Yellow Pages. Following strategic corporate evolution and investment by Telkom, the entity officially transformed into PT Infomedia Nusantara.
Today, ownership is strategically divided between PT Telkom Indonesia (51%) and PT Multimedia Nusantara (49%). To address the rapidly shifting demands of the digital age, Infomedia has successfully diversified its operations into three core business pillars. By blending advanced technology with exceptional human capital, the organization remains at the forefront of customer experience and digital business process outsourcing (BPO) in Indonesia.
## Current Career Opportunities at PT Infomedia Nusantara
Aligning with its ongoing expansion, PT Infomedia Nusantara (Telkom Group) has officially opened recruitment channels for talented professionals. This career opportunity invites driven individuals eager to elevate their professional journey within a dynamic telecommunications ecosystem.
Position Available: Customer Service Representative (CSR)
The Customer Service Representative role serves as the frontline brand ambassador, ensuring seamless communication and high satisfaction levels for millions of users.
Core Job Responsibilities
* Customer Engagement: Deliver comprehensive information, manage service requests, and resolve inquiries regarding Telkomsel services for all registered users visiting the service center.
* Problem Escalation: Identify unresolved customer issues and route them systematically through official ticketing platforms or designated communication channels to the Service Operation Support division.
* Data Management & Tracking: Accurately log customer objectives, inquiries, and visit purposes into official applications designated by Telkomsel upon every GraPARI visit.
Candidate Qualifications and Requirements
* Educational Background: Minimum Diploma (D3) degree holder from a recognized institution.
* Grade Point Average (GPA):
* Minimum 2.75 for graduates from State Universities (PTN).
* Minimum 3.00 for graduates from Private Universities (PTS).
* Communication Skills: Exceptional verbal and written communication abilities, including conversational English proficiency.
* Soft Skills: Strong customer-oriented mindset, highly adaptable, and capable of performing efficiently both independently and within a collaborative team environment.
* Geographical Preference: Priority is given to candidates currently residing in or around the designated placement city or regency.
Take the next decisive step in your professional career by applying for this prestigious position with PT Infomedia Nusantara and contribute to shaping the future of digital customer experience in Indonesia.